Shipping and Delivery Information
At Beyond the Faerie Tree Ltd we hope to provide a quick and easy delivery service and we use New Zealand post for all deliveries with in New Zealand. Our packages are tracked and do not require a signature upon delivery.
When your order is dispatched you will receive an email containing shipping confirmation and your Tracking Number. Anyone at the delivery address provided who receives the goods shall be presumed to be authorised to receive the goods on your behalf.
We are currently offering a flat rate shipping charge of only $4.95 to all NON-RURAL Delivery addresses.
See below for additional information regarding Rural Delivery addresses.
Please note that if you live in a Rural Delivery area then there is an ADDITIONAL $5.00 charge (total shipping cost to Rural Delivery addresses is $9.95) that will apply to all orders placed through this website to the value of $125.00. Please choose the correct shipping option during Checkout to avoid any shipping delays. Orders over $125.00 will be shipped free to Rural Delivery Addresses.
We ship Tuesday - Friday and do our best to ship orders within 24 hours of your order being placed. Order received over the weekend or our business closed day of Monday your orders will be processed on the next business day. We do not ship on weekends on public holidays.
Over our busy periods (school holidays and understandable the Christmas/New Year seasons) it may not be possible to dispatch within 24 hours and we will endevour to send items promptly.
We only accept order for items showing as 'In Stock' provided that:
- Payment and billing address is accepting and verified.
- Delivery address is verified.
- Please note that if these items are incorrect or need to be verified this may occasionally cause a delay in dispatch.
Beyond the Faerie Tree Ltd are unable to guarantee a specific delivery date as this is up to New Zealand Post and their fantastic services. Please allow up to 10 working days for processing, dispatch and delivery of your treasures.
At this stage we do not offer shipping to locations out of the New Zealand region.
Please email us for any queries or requests for international shipping