All pricing listed on our online store at the Beyond the Faerie Tree Ltd website is in NZD and includes GST.
Refunds, returns & exchanges
Please do choose carefully as all website sales are final. We do not offer credit, exchanges or refunds on any online sale items.
Should you find any issues with your purchase, these will be dealt with individually and you will need to contact us via email to discuss with Rainbowlily or Snowdrop.
Sale / Clearance Items
Please do choose carefully as all website sales (both clearance and full price items) are final. We do not offer credit, exchanges or refunds on any online sale items.
Any information provided to Beyond the Faeire Tree Ltd by our customers is private and confidential and would never be shared with any other individuals or businesses.
Each order will be received, processed, packaged and sent by the company Directors (Snowdrop & Rainbowlily). All inquiries about online sales should be discussed via email or over the phone with either of the directors only.
Beyond the Faerie Tree Limited take extra care when packaging and gathering your orders together and take pride in doing our outmost to have your treasures arrive in great condition within the required time. All our orders are packed to order by us and sent off via traceable courier. Once the treasures are on their way we can not take responsibility for the items lost/damaged/delayed or missing however we would gladly help in trying our best to amend the situation should it occur. Please do email us with inquiries should this be the case.